Effective September 25, 2023

Welcome to Pocket Pilates, owned and operated by Pocket Pilates Inc. (“Pocket Pilates Inc.,” “we,” “us,” “our”). We respect your privacy and value your trust. The purpose of this Privacy Policy is to inform you of the treatment and handling of personal information that we may learn about you from using our websites (including pocketpilatesusa.com) (a “Site”), our mobile and television applications (each, an “App”), from purchasing product and services from us, engaging with our content, or by use of any of our services (collectively, the “Service”). If you have any questions regarding this information or our privacy practices, please contact us via the methods set out in the How to Contact Us section at the end of this Privacy Policy. 

If you do not agree with the terms of this Privacy Policy and our Terms of Use, then you should immediately discontinue use of the Service without providing us with any personal information.

1. Information We Collect

We may collect the following categories of personal information (a) directly from you (such as when you create an account or contact us), (b) from the device and browser that you use to access the Service, (c) from cookies and similar technologies, (d) other third parties, including social media platforms that you use in connection with the Service (such as if you login through a social media platform or use other social media tools):

Identifiers

We may collect your name, email address, and account username and password.

Financial and Transactional Information

We may collect payment details (such as payment card or bank account information), billing address, and subscription history. We use authorized third-party payment processors to process payment details on our behalf.

Professional Information

We may collect professional information such as the name of your employer and title or position. 

Demographics 

We may collect demographic information such as your age, gender, and sex (including medical conditions related to sex such as pregnancy). 

User-submitted Content

We collect content that you submit to the Service, such as profile photographs, forum comments, testimonials, and communications between you and other users of the Service. In addition, if you send a message to us (such as through email or social media), we collect any personal information you choose to share with us through those messages.

Device Information

We may collect device information when you visit our Sites or use our Apps. Device information may include your device type, browser type, online identifiers, IP address, and geolocation information. 

Internet or Other Electronic Network Activity Information 

We may collect information concerning your interaction with the Sites and/or App, including when you access the Sites and/or use the App, your activity on the Sites and/or App (such as which page you visit, in what order, and for how long), and the workouts and other video content you have viewed.

Inferences

We may also draw inferences from the information that we collect that reflect your preferences or characteristics (such as your workout preferences).

Some of the information we collect may qualify as “Sensitive Personal Information” in some jurisdictions. In particular, Sensitive Personal Information includes payment details and medical conditions related to sex (e.g., pregnancy). We collect and use this information to: provide our Service to you, ensure the security and integrity of the payment process and our systems, undertake activities to verify or maintain the quality or safety of our Services, detect, prevent and investigate security incidents and other malicious, deceptive, fraudulent, or illegal actions, and ensure the physical safety of natural persons. 

You are not required to provide all personal information identified in this Privacy Policy to use our Service or to interact with us, but certain functionality will not be available if you do not provide certain personal information. For example, if you do not provide certain personal information, we may not be able to register an account or respond to your requests.

2. Cookies

We store certain information that gets collected automatically at our end through cookies and other similar technologies. A cookie is a small string of information that a website that you visit transfers to your browser for identification purposes. Cookies can be used to follow your activity while using a website or across websites, and that information helps companies understand your preferences and tendencies, as well as improve and personalize your website experience. Some cookies are necessary to operate a website, while others can be analytical or used for advertising. The cookies and similar technologies that we use are generally divided into the following categories:

·       Strictly Necessary. These are required for the operation of the Service. These cookies are session cookies that are erased when you close your browser.

·       Analytical/Performance. These allow us to recognize and count the number of visitors to the Sites and understand how such users navigate through the Service (e.g., when and which pages are visited, in what order the pages are visited, and where a user is located).

We use Google Analytics for part of this process.

Functional. These cookies enable the Service to provide enhanced functionality and personalization. If you do not allow functional cookies in your browser, then some or all of the functionality we have added to the Service may not function properly. 

Do-Not-Track Signals

At this time, we do not recognize the “Do Not Track” browser-based standard signal, however, we recognize the Global Privacy Control as a valid request from you to opt out of certain analytics and advertising cookies (and similar technologies). 

3. Our Use of Personal Information

We collect and use your personal information for the following purposes:

·       Providing the Service to you and providing products or services requested by, or reasonably anticipated within the context of our relationship with you;

·       Managing our relationship with you, and if you decide to establish an account, creating and managing your account;

·       Responding to your inquiries or requests, and requesting feedback;

·       Administering promotions, events, or surveys;

·       Providing promotional material or other marketing materials that we believe will be of interest to you;

·       Tracking use of your username and password to access the Sites and Apps and your shopping cart;

·       Personalizing the Service (e.g., displaying your name after you log in);

·       Analyzing use of the Service;

·       Detecting security incidents and protecting against malicious, deceptive, fraudulent, or illegal activity, or prosecuting those responsible; and

·       Complying with legal and regulatory obligations.

4. Our Disclosure of Personal Information

We may share personal information with the following categories of third parties:

Service Providers

We engage independent contractors, vendors, and suppliers (“Service Providers”) to provide specific services and products related to our Service. These include, for example, hosting providers and IT outsourcing, payment processors, analytics providers, subscription management platform providers, and marketing providers. 

Third-Party Partners

We may share personal information with third parties that we have partnered with to jointly create or offer a product, service, or joint promotion (“Third-Party Partners”). If you decide to obtain a product or service or participate in a joint promotion that is offered by us and these Third-Party Partners, the information you provide will be shared with us and them. We may also share your information with these Third-Party Partners in the event we suspect you are violating our Terms of Use or the law.

Other Users

Content, such as profile pictures, comments, or reviews that you make available publicly through the Service will be visible to other users of the Service and to the public. You should be aware that any information shared in a public or community forum is public information and may be seen or collected by third parties. You should think carefully before disclosing any information in a public or community forum or through a public profile, including those available on the Service.

Government Bodies, Dispute Resolution Organizations, and Third Parties

We may share personal information with these entities in connection with (a) responding to a subpoena, search warrant, or other lawful request for information that we receive, (b) cooperating in a law enforcement or similar investigation, or (c) otherwise protecting our rights.

Sale of Business

We may share personal information with third parties in connection with a change to the control or financial status of the company, including a corporate restructuring, sale, acquisition, financing, reorganization, bankruptcy, receivership, transfer, assignment of assets, or business merger or divestiture. Personal information and other information may be shared in the diligence process with counterparties and others assisting with the transaction and transferred to a successor or affiliate as part of that transaction

5. Children's Privacy

The Service is not intended for users under the age of 13 and Pocket Pilates Inc. does not knowingly collect personal information from individuals under the age of 13. If you are aware of, or suspect that, someone under the age of 13 is using the Service without permission, please notify us immediately by contacting us as detailed in the How to Contact Us section below

6. Your Privacy Choices

If you no longer want to receive our newsletter, emails, or other marketing communications, you may unsubscribe at any time by following the unsubscribe option in the communication itself or by contacting us at the information below in the How to Contact Us section. 

Please note that you cannot unsubscribe from certain correspondence from us, including messages relating directly to your account or purchases placed through the Service.  

By logging into your password-protected user account you have the ability to access and correct certain personal information associated with your account. You may request that your account be deactivated in the “My Account” settings. You can also contact us at the information in the How to Contact Us section below.

7. Links to Other Websites

For your convenience, we may link to third-party sites and services, or otherwise display third-party content through our Service to provide increased value to our visitors. We have no control over these linked sites, each of which has separate privacy and data collection policies and practices independent from us. As such we have no responsibility or liability for these independent policies or actions and are not responsible for the privacy practices or the content of any such websites. Please note that these other sites may send their own cookies to users, collect data, or solicit personal information, and we encourage you to review their policies before engaging with these third-party sites.

8. Security

We maintain reasonable technical and organizational measures to protect personal information from loss, misuse, alteration, or unintentional destruction. We have implemented various security measures to protect both the personal information and the general information that we receive from you through the Service. Whenever you give out personal information online there is a risk that third parties may intercept and use that information. Although we seek to protect your personal information and privacy, we cannot guarantee the security of any information you disclose online. To the extent permitted under applicable law, we assume no liability or responsibility for disclosure of your information due to errors in transmission, unauthorized access by third parties, or other causes beyond our control.

You play an important role in keeping your information secure. You should not share your password with anyone. If you have reason to believe that your account is no longer secure, please contact us immediately at the contact information in the How to Contact Us section.

We retain personal information for as long as necessary to fulfill the purposes for which the information was collected; as needed to address tax, corporate compliance, employment, litigation, and other legal rights and obligations; and as otherwise permitted by law.

9. Effective Date and Changes to this Privacy Policy

This Privacy Policy is effective as of the date at the top of this policy. Pocket Pilates Inc. has the discretion to update this Privacy Policy at any time. When we do, we will revise the effective date at the top of this page. We encourage users to frequently check this page for any changes and to stay informed about how we are helping to protect the personal information we collect, especially before you provide information, and particularly personal information, directly to us through the Service. In the event of a material change to this Privacy Policy, we will provide a message through our Sites or Apps, via email, or through another communications channel we deem reasonable, informing you of the change.

10. How to Contact Us

If you have any questions about this Privacy Policy or our Service, please contact us at info@pocketpilatesusa.com.  You can also contact us by mail at:

Pocket Pilates

9681 Kenwood Road

Blue Ash, OH 45242